Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is not to use the Smile Innovations Group Sites. By accessing or using this the Smile Innovations Group Sites, you indicate that you understand, accept, and consent to the practices described in this policy. This policy may change from time to time. Your continued use of this Website after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates.
Types of information we collect online
The types of Personal Data that we may collect while you use the Smile Innovations Group Sites are described in this section and include both information that you provide to us and information that we collect automatically when you use the Smile Innovations Group.
Information You Provide
You do not have to register for a service or program to receive much of the information available through Smile Innovations Group Sites.
Personal Data You Provide When Visiting Smile Innovations Group Sites
Smile Innovations Group collects Personal Data that you provide on Smile Innovations Group Sites, for example, when purchasing a product, to receive marketing products and information, contact Smile Innovations Group customer service, or respond to Smile Innovations Group questionnaires or surveys. This could include:
- contact Information such as your name, address, phone number, email address, internet protocol (IP) address used to connect your computer to the internet, username or similar identifier, account password, and any other identifier we may use to contact you;
- employment, education and other background information when you inquire about employment with Smile Innovations Group;
- non-personal information that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information or statistical or aggregated information;
- technical information including your login information, browser type and version, time zone settings, browser plug-in types and versions, operating system and platform, or information about your internet connection and the equipment you use to access the Smile Innovations Group Sites;
- non-personal details about your interactions with Smile Innovations Group Sites, including the full Uniform Resource Locators (URLs), clickstream to, through, and from the Smile Innovations Group Sites (including date and time), products or pages you viewed or searched for, page response times, download errors, lengths of visit to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call Smile Innovations Group customer service;
- payment information such as banking information, payment card number, expiration date, delivery address, and billing address; and
- content you may provide (for example, when you complete our Online Contact Form or submit other information).
Personal Data You Share During Other Interactions with Smile Innovations Group
You may contact Smile Innovations Group to ask questions, discuss your concerns, or report issues regarding our services. If you communicate with or request information from Smile Innovations Group, you may be prompted to provide your contact information as well as any Personal Data that is relevant to your request.
Information that may be collected automatically
The information we collect automatically is statistical information and may include personal information, and we may maintain it or associate it with personal information that you provide to us, or receive from third parties.
We may record the Internet Protocol (“IP”) address of your computer or other electronic device when you visit the Smile Innovations Group Sites. An IP address identifies the electronic device you use to access the Sites, which allows us to maintain communication with your computer as you move about Smile Innovations Group Sites and to customize content.
We may collect details of your visits to the Smile Innovations Group Sites, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Smile Innovations Group Sites.
Smile Innovations Group Site is available as mobile sites that you can use on your mobile device. If you use a mobile device to access and use the Smile Innovations Group Sites, we may collect the following mobile-specific information in addition to the other information described above: device or advertising ID, device type, hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your mobile operating system, location information and usage information about your device and your use of the Smile Innovations Group.
Information Collected from Other Sources
We may combine information about you from a visit to one Smile Innovations Group Site with information about you from visits to other Smile Innovations Group websites. We may also combine information about you that is collected through a Smile Innovations Group Site with information that we have collected offline, as well as with information provided to us by third parties.
How we use your information
We use your Personal Data to provide you the product and services you request, communicate with you, improve your experience on the sites, generally improve our products and services and for other internal business purposes. These uses may also include the recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of Personal Data. The Personal Data we collect about you may be stored, and later on archived, only for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws.
Providing Product and Services You Request
If you choose to pay online or receive more information about our services, we use the Personal Data that you provide through Smile Innovations Group Sites to manage your orders and invoices, to process payments, to respond to your questions, provide you the services you request and offer an optimal customer experience.
You may also receive marketing information from Smile Innovations Group and related affiliates, such as offers regarding Smile Innovations Group related services, invitations to participate in surveys about our products, or notifications about special promotions. In such cases, we will use your contact and other Personal Data to send you marketing information.
Customized User Experiences
Business and Product Improvement
In order to discover new facts that could help Smile Innovations Group better understand customer needs and help improve, develop, and evaluate product, services, materials, and programs. Smile Innovations Group analyzes the information that you have provided. For these purposes Smile Innovations Group does not use information that can directly identify you.
Site Analytics and Improvement
We may use the information that you provide and the information we collect automatically about your use of the Smile Innovations Group to monitor user traffic patterns and preferences for site improvement, analytics and optimization.
Process queries and generally communicate with you
We generally process your Personal Data when you contact us, send us a queries, and to follow up on your requests and questions.
Legal Basis for Processing
In certain cases, Smile Innovations Group may ask for your consent to collect and process your Personal Data. Should you choose to provide your consent, you may later withdraw your consent by contacting us as described in the “Your Privacy Choices” section. Please note that the withdrawal of consent will not affect processing which has already occurred.
In other instances, the processing of your Personal Data may be necessary in order to comply with an applicable law or regulation or for the performance of a contract to which you are subject. You may not be able to opt-out of this processing, or your choice to opt-out may impact our ability to perform a contractual obligation otherwise owed to you.
In still other instances, Smile Innovations Group may process your Personal Data based on Smile Innovations Group legitimate interests in communicating with you about our products and services, and about scientific research and educational opportunities. You have the right to opt-out of all such processing of your Personal Data. You may do so by contacting us as described in the “Your Privacy Choices” section.
Information we share
We only share your Personal Data with third parties as described below. We do not sell or rent Personal Data to third parties for their own marketing purposes.
- to our subsidiaries and affiliates;
- in accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Smile Innovations Group’ assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Smile Innovations Group about our customers and users is among the assets transferred;
- to advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others;
- to third parties to market their products or services to you if you have consented to these disclosures;
- to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Smile Innovations Group’ improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy;
- to fulfill the purpose for which you provide it;
- for any other purpose disclosed by us when you provide the information; or
- with your consent.
Third-Party Advertising and Online Behavioral Advertising
You may be provided with online advertisements of Smile Innovations Group products and services on third-party websites and mobile services that are tailored to you, for example, on the basis of information that you provide to Smile Innovations Group or a third-party website you are visiting, or of your browsing activity, purchases, or interests. These types of tailored online advertisements may come through several sources, such as the following:
- We may share with our advertising service providers your non-identifying information that we have obtained from cookies and other tracking technologies on our Smile Innovations Group Sites.
Affiliates, Vendors and Suppliers
We may partner with other companies to provide you with content or services on a joint or “co-branded” basis. At a co‑branded site, you will see both the Smile Innovations Group logo and the logo of the co-branding partner displayed on your screen. You should read the individual privacy policies of our co-branding partners, as they may differ in some respects from ours. Reading these policies will help you to make an informed decision about whether to provide your information to a given site.
Legal Rights and Obligations
We reserve the right to use Personal Data to investigate and prosecute users who violate our rules or who engage in behavior that is illegal or harmful to others or to others’ property.
Change in Organization
Your privacy choices
You have the right to see and get a copy of Personal Data about you that we maintain as well as to ask us to make corrections to inaccurate or incomplete Personal Data about you. You have the right to receive data you have provided to us in a machine-readable format and to transmit that data to another controller. You may also request the erasure of your Personal Data or the restriction of its processing, or object to the processing of Personal Data about you. To seek access to Personal Data about you, to file a concern, complaint, or request for correction, or to opt-out of particular programs, please contact us by emailing us at firstname.lastname@example.org You may also send a letter to the following address:
Smile Innovation Group
1445 Charles Street
Vancouver, BC V5L2S7
For more information about your privacy rights, or if you are not able to resolve a problem directly with us and wish to make a complaint, contact your local Data Protection Authority.
In all communications to Smile Innovations Group, please include your email address, the Web site address, mobile application, and/or the specific Smile Innovations Group product/service to which you provided Personal Data (e.g., smileinnovationsgroup.com), and a detailed explanation of your request. If you would like to delete, amend, or correct your Personal Data and are contacting us by email, please put “Deletion Request” or “Amendment/Correction Request” in the subject line of the email. We will respond to all reasonable requests in a timely manner and may need to further confirm your identity in order to process certain requests.
Smile Innovations Group maintains reasonable technical, administrative and physical controls to secure any Personal Data collected through the Smile Innovations Group Sites. However, there is always some risk that an unauthorized third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the Internet, especially your financial-related information. Smile Innovations Group cannot guarantee that unauthorized third parties will not gain access to your Personal Data. Any submission or transmission of Personal Data to Smile Innovations Group Sites is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Smile Innovations Group Sites.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Smile Innovations Group Sites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
Third party sites and social media plug-ins
Children under the age of 13
The Smile Innovations Group Sites are not intended for children under 13 years of age. No one under age 13 may provide any Personal Data to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on the Smile Innovations Group Sites or on or through any of its features, make any purchases, use any of the interactive or public comment features, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at our email address outlined in the “Contact details” section below.
Accessing and correcting your personal information
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you. You can review and change your personal information by logging into the Website and visiting your account profile page.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
If you would like to get in touch with us with regards to your personal data, please e-mail us at email@example.com or contact us at:
Smile Innovations Group
1445 Charles Street
Vancouver, BC V5L2S7